Frequently Asked Questions

  • Coaching sessions are available both in-person and virtually via Zoom secure meetings. In-person appointments are available at the Redeem Coaching office, located in Phoenix on Central Ave just north of Thomas. To schedule, click the Client Account / Scheduling button at the top of this site to create and access your secure client account.

  • Coaching sessions are available Monday through Friday, 10:00 AM to 6:00 PM Mountain Standard Time (UTC-7). John works with clients across all U.S. time zones—Pacific, Mountain, Central, and Eastern—as well as English-speaking clients in Costa Rica, Mexico, Panama, Colombia, and other parts of Latin America where hours align.

  • The Redeem Coaching office is located in Phoenix, Arizona at 3101 N Central Ave, 11th Floor, Suite 1166, Phoenix, AZ 85012. For in-person clients, visitor parking can be found on level 1 and levels 4-6 in the parking garage.

  • For a free initial 20-minute telephone consultation, please complete the contact form or text 602-796-3243 and John will respond within two business days. If you’re ready to get started, or wish to schedule an appointment, click the Client Account / Scheduling button at the top of this page to create and access your secure client account.

  • Redeem Coaching and Consulting is a private pay service and does not accept insurance. However, because of the reduced overhead of coaching compared to state-licensed psychotherapy, John is able to maintain lower fees ($125 for 55 minute sessions).

    Redeem Coaching does not currently offer a sliding scale.